Returns & Exchanges

At World Wine, we strive for excellence in every bottle, but if your selection arrives damaged or does not meet our quality standards, we offer a 30-day return policy for eligible items. Due to the nature of alcohol sales, returns are generally limited to corked, spoiled, or transit-damaged goods in accordance with local regulations.

Return Process

• 1.
  Contact Support

  Email our sommelier support team within 30 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged bottle, the shipping label, and the cork if you are reporting a quality defect like oxidation.

• 3.
  Secure Packaging

  Once your return is authorized, carefully repack the bottle in its original specialized wine shipping container to prevent further breakage during transit.

• 4.
  Receive Refund or Replacement

  After our cellar team inspects the returned item, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.